Contact HMDD: We’re Here to Help
Have a question about a HMDD hoodie, a size or an order you have placed? Our team is happy to help. Send us a message and we will look into it as soon as we can.
How to Reach Us
Email: sale@hmddus.com
Support hours: Monday to Saturday, 9:00 AM to 6:00 PM (USA time)
Messages sent outside these hours are not lost. We read them when the team is back and reply in the order they arrive.
What We Can Help With
- Sizing and fit: not sure which size suits you? Tell us the item and how you like it to fit.
- Product questions: colors, styling ideas and what goes well together.
- Order support: questions about an order you have already placed.
- Shipping and returns questions: if you are unsure about something before or after you buy.
- General feedback: suggestions about our collection or the website.
Send Us a Message
Fill in the contact form with these details and we will receive it right away:
- Your name
- Your email address, so we know where to reply
- Order number (only if your question is about an order)
- Subject, a short line that sums up your question
- Message, as much detail as you can share
Before You Write to Us
A few details help us answer faster and avoid back-and-forth:
- Add your order number if your question is about a purchase.
- Name the product you are asking about, such as the hoodie or jacket.
- Mention your usual size or a measurement if you are asking about fit.
- Check your spam folder after sending, in case our reply lands there.
Our Promise to You
Every message is read by a real person, not left in a queue to be forgotten. We keep our replies clear and practical, and if we do not know something we will say so instead of guessing.
Frequently Asked Questions
How can I contact HMDD?
Email us at sale@hmddus.com or use the contact form on this page. Our team is available Monday to Saturday, 9:00 AM to 6:00 PM (USA time).
What details should I include in my message?
Your name, email address and your question are enough. If it is about an order, add the order number. If it is about sizing, tell us the product and your usual size.
Can I ask about sizing before I buy?
Yes. Send us the product you are interested in and how you prefer it to fit, and we will help you choose.
What should I do if I do not hear back?
Check your spam or junk folder first. If you still cannot find our reply, send us another message and we will follow up.