Last updated: October 15, 2026

At HMDD (Happy Memories Don’t Die), your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit our website, shop with us or contact us, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described here.

Information We Collect

Information you give us. When you place an order, create an account, join our mailing list or contact us, we may collect:

  • Your name, email address and phone number
  • Your shipping and billing address
  • Order details, such as the items you buy and your order history
  • The messages you send us, including support emails

Payment information. Payments are handled by third-party payment processors. We do not store your full card number on our own systems.

Information collected automatically. When you browse our website, we and our service providers may collect:

  • Your IP address, browser type, device type and operating system
  • The pages you view, the links you click and the time you spend on the site
  • The website or ad that referred you to us

How We Use Your Information

We use your information to:

  • Process and deliver your orders and send order updates
  • Answer your questions and provide customer support
  • Manage your account and remember your preferences
  • Send you marketing emails about new products or offers, only if you have chosen to receive them
  • Improve our website, products and shopping experience
  • Detect and prevent fraud, abuse and security issues
  • Meet our legal and tax obligations

Cookies and Similar Technologies

Our website uses cookies and similar tools. Some are essential, for example to keep items in your cart. Others help us understand how visitors use the site, remember your settings and measure the performance of our marketing. You can control cookies through your browser settings, and you can block or delete them at any time. Please note that turning off some cookies may affect how parts of the site work.

How We Share Your Information

We share personal information only when it is needed to run our business, and only with:

  • Service providers that help us operate, such as payment processors, shipping carriers, website hosting, email delivery and analytics providers
  • Legal and safety authorities, when we are required by law or to protect our rights, customers or website
  • A successor business, if HMDD is involved in a merger, sale or transfer of assets

We do not sell your personal information to third parties for money. Our service providers may only use your information to perform services for us.

Marketing Emails and Your Choices

You can unsubscribe from marketing emails at any time by using the unsubscribe link in any email or by writing to sale@hmddus.com. We may still send you important messages about your orders or account.

Data Security

We use reasonable technical and organizational measures to help protect your personal information from loss, misuse and unauthorized access. However, no website or method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this policy, such as fulfilling orders, handling returns and support, resolving disputes and meeting legal, tax and accounting requirements. After that, we delete or anonymize it.

Your Privacy Rights

Depending on where you live, including California and other US states with privacy laws, you may have the right to:

  • Know what personal information we collect, use and share
  • Access a copy of your personal information
  • Correct information that is inaccurate
  • Delete your personal information, subject to legal exceptions
  • Opt out of the sale or sharing of your personal information, and of targeted advertising
  • Not be treated unfairly for using your privacy rights

To make a request, email us at sale@hmddus.com. We may need to verify your identity before we act on a request, and we will respond within the time required by law.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

Third-Party Websites

Our website may contain links to other websites, such as social media pages. We are not responsible for their privacy practices, and we encourage you to read their policies.

International Visitors

Our store serves customers in the USA, and your information may be processed and stored in the United States. If you visit from another country, you understand that your information will be handled under US law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. We encourage you to review it regularly, and your continued use of our website means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to use your privacy rights, contact us:

Email: sale@hmddus.com
Support hours: Monday to Saturday, 9:00 AM to 6:00 PM (USA time)