Shipping Policy

Last updated: October 16, 2026

We want your HMDD order to reach you safely and on time. This Shipping Policy explains where we ship, how long orders take, what shipping costs, how tracking works, and what to do if something goes wrong.

Where We Ship

We currently ship to addresses within the United States, including all 50 states. We do not offer international shipping at this time.

Order Processing Time

Once you place an order, we need a little time to check it, prepare it and hand it to the carrier.

• Processing time: 1 to 3 business days after your order is placed
• Business days are Monday to Friday, excluding US public holidays
• Orders placed after hours, on weekends or on holidays are processed on the next business day

During busy periods, such as sales or new releases, processing may take slightly longer. We will email you if your order is delayed.

Delivery Time

After your order ships, delivery time depends on the shipping option you choose at checkout and your location.

These are estimates, not guarantees. Total time from order to delivery is the processing time plus the delivery time. Weather, carrier delays and high order volumes can affect delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. You will see the full amount before you pay, so there are no surprise charges after you place your order. Any shipping offers or promotions that are active will be shown on the product page or at checkout.

Order Confirmation and Tracking

• You will receive an order confirmation email right after your purchase.
• When your order ships, we will send a shipping confirmation email with a tracking number and a tracking link.
• Tracking information can take a short time to update after the label is created, so please allow up to 24 hours after you receive the email.

If you have not received any email, please check your spam or junk folder first.

Shipping Address

Please check your shipping address carefully before you pay. We ship to the address entered at checkout.

• Contact us as soon as possible at sale@hmddus.com if you made a mistake. If your order has not shipped yet, we will try to update it.
• Once an order has shipped, we cannot change the address. If a package is returned to us because of an incorrect or incomplete address, you may be asked to pay to ship it again.
• We recommend using an address where someone can receive the package. Some carriers cannot deliver to PO boxes.

Split Shipments

If you order several items, they may be shipped in more than one package. In that case, you may receive separate tracking numbers. You will not be charged extra shipping for a split shipment that we arranged.

Delayed Orders

If your order is taking longer than expected:

1. Check your tracking link for the latest status.
2. Allow an extra 2 to 3 business days beyond the estimate, since carrier delays can happen.
3. If it still has not arrived, email us at sale@hmddus.com with your order number and we will look into it with the carrier.

Lost Packages

If tracking shows your order as delivered but you cannot find it, please first check around your property, with neighbors and with anyone in your household. If you still cannot find it, contact us within 7 days with your order number and we will investigate with the carrier and help find a solution.

Damaged or Wrong Items

If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will review it quickly and offer a replacement or a refund, as explained in our Refund & Return Policy.

Returns

For information about returning an item, including time limits, conditions and who pays for return shipping, please read our Refund & Return Policy.

Changes to This Policy

We may update this Shipping Policy from time to time. The “Last updated” date at the top shows when the latest changes were made. The policy in effect when you place your order applies to that order.

Contact Us

Questions about your delivery? We are here to help.

Email: sale@hmddus.com
Support hours: Monday to Saturday, 9:00 AM to 6:00 PM (USA time)

Frequently Asked Questions

Where does HMDD ship?
We ship to addresses across the United States. We do not offer international shipping at this time.

How long does it take to get my order?
Orders are processed in 1 to 3 business days. After dispatch, Standard Shipping usually takes 3 to 7 business days.

How will I know my order has shipped?
We will send you an email with a tracking number and a tracking link as soon as your order ships.

Can I change my address after ordering?
Email us right away at sale@hmddus.com. If the order has not shipped yet, we will try to update it. Once it has shipped, the address cannot be changed.

What if my order arrives damaged?
Email us within 7 days of delivery with your order number and photos, and we will help with a replacement or refund.